Frequently Asked Questions
Everything you need to know about your tomtoc gear and orders.
What is the warranty period for tomtoc products?
We offer a 12-month warranty from the date of purchase for any manufacturing defects. If you register your product on our official website, you can extend this warranty to a total of 24 months.
How do I know if a sleeve or case will fit my laptop?
Each product page includes a 'Compatibility' section with internal dimensions. We recommend measuring your laptop and comparing it to these dimensions or checking our specific model fitment guide for MacBook and Surface devices.
What is your return policy for electronics accessories?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging and condition within 30 days of delivery for a full refund.
Do you offer international shipping?
Yes, tomtoc ships to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout. Please note that international orders may be subject to local customs duties.
Are tomtoc bags and sleeves waterproof?
Our products are made with water-resistant fabrics and YKK water-repellent zippers to protect against splashes and light rain. However, they are not fully waterproof and should not be submerged in water.
How can I track my order status?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website where you can monitor your package's progress.